1. STAY

1. Whereas, Skyland on best effort basis shall attempt to provide to the Resident/s the following:

Accommodation
Private/Shared Beds
Wi-Fi
Food/ Meals/ Special Meals
Cutlery
Common Kitchen

Microwaves
Air fryers
Mini Refrigerators/Refrigerators
Cupboards
Laundry
Iron

Ironing Boards
Dedicated Housekeeper (Preferably Female)
Clean Toilet & Bathrooms
Common Television
Medical Assistance
Other Facilities which may be made available from time to time.

2. “Accommodation” shall be deemed to mean and include a shared flat/service apartment/hostel type room/studio apartment wherein only Resident/s of the same gender shall be allowed to temporarily stay in the Private/Shared Room/s and have access to other shared facilities like,

“Common Kitchen” shall be a place wherein Resident/s may choose to make small meals like Veg Maggi, tea, coffee, sandwiches, etc. the Common Kitchen shall not be having any gas cylinders but may have air fryers, microwaves, induction cookers, toasters, etc (“Kitchen Electronics”) apart from a common refrigerator (“Common Fridge”).

While the Housekeeper shall attempt to clean the said Common Kitchen as per schedule, the Resident/s shall ensure that they always keep the Common Kitchen clean and not litter the same especially after use.

The Resident/s are aware that he/she/they are not allowed to cook in the Common Kitchen any food items using any kind of gas including but not limited to liquid petroleum gas, pipe line gas, and the like.

If any of the Resident/s wish to cook they may use the microwave and/or air fryers and/or any other such product available within the premise. No chopping or cutting of vegetable or fruits shall be allowed within the premises by the resident and/or their guests.

In the event, any resident requires fruits or vegetable to be cut/chopped, such Resident/s may request Skyland or the dedicated Housekeeper for the same and they without being obligated to and at their sole discretion may accommodate such requests.
Bedrooms : The Bedrooms may be temporarily allotted to one person (“Private Bedroom") or more than one Resident may be accommodated in one Bedoom (“Shared Bedroom”). Private Room and Shared Room shall herein after collectively referred to as “Bedrooms”) In the event and subject to availability, if some Resident/s opt for Shared Bedrooms, Skyland shall on best effort basis attempt to provide you a Single Bed along with 1 pillow, single mattress, 1 bedsheet and 1 blanket (“Single Bed”), notwithstanding anything stated herein or anywhere else Residents may have to share a king or queen size or double bed with either 2 single mattresses or 1 double mattress, 1 pillow each, 1 adequately sized bedsheet and 2 single blankets (“Shared Bed”). The Resident/s may request for addition pillows and/or blankets and/or bedsheet (“Extras”). Extras including but not limited to blankets, pillows may be provided upon request of the Resident subject to availability.
Storage : Dedicated cupboards and/or other dedicated and earmarked places shall be provided to the Resident/s to store their personal belongings (“Storage”). The Storage may or not have the provision of locking. Notwithstanding anything stated herein in the event if the Storage does not have provisions for locking, a small lock Storage subject to availability may be provided to the Resident/s upon request.

Clothes and other belongings (“Belongings”) of the Resident/s should be stored only and only in his/her/their dedicated Storage in his/her/their respective Bedroom/s and/or racks in the dedicated rooms. No clothes should be left out in the common areas.

In the event if Belongings or other personal material is found lying and/or scattered in common areas the same shall be confiscated and may be returned only after appropriate action is initiated. Incase of repeated offenders the same may stand permanently confiscated.

Residents shall be solely responsible for their gold/ silver/ diamond/ platinum jewellery, electronics and other things which may be of any pecuniary or emotional value (“Valuables”) to the Resident/s. The Resident/s shall at no point of time shall hold Skyland responsible or liable for any kind of misuse, damage, theft of, and the like of their Valuables, Belongings, etc.
Lavatory : Clean toilet and bathroom (“Lavatory”) which may be attached to the said Bedrooms or located within the Accommodation shall be made available for the Resident/s. The Lavatory may at all times will shall be shared by all Resident/s.
Internet : Router with internet connection having wireless connectivity (“Wi-Fi”) shall be available and Resident/s can connect upto 2 devices to such Wi-Fi for accessing the internet. In the event if the Resident/s may want to connect more than 2 devices, he/she/they will need to connect with Skyland. While Skyland shall at all times try to ensure that the Resident/s can connect to the internet with the Wi-Fi, internet connection/ Wi-Fi is subject to availability by the service provider.

Resident/s shall not log into or attempt to log into or access the Graphic User Interphase page of the Wi-Fi router. No Resident/s shall try to touch the Wi-fi router and or move/adjust the antennas of any of the Wi-Fi routers fixed.

The Resident/s shall access the internet using the Wi-Fi at his/her/their own risk and shall at no point of time hold Skyland responsible for any consequences including but not limited to frauds, scams, hacking and the like arising out the access to internet.

Internet and Wi-Fi is a complimentary service which is subject to availability, in the event if the Internet/Wi-fi does not function, the Resident/s shall not hold Skyland responsible & neither shall the Resident/s or anyone on his/her/their behalf claim any kind of refund, discount or compensation for the same. The internet / Wi-Fi is a complementary service.

3. Laundry

Basic washing of clothes service in a washing machine or by hand or outsourced (“Laundry”) will be offered as per fixed schedule to the Resident/s.
Resident/s will be issued a laundry basket/ bag to keep their used/soiled clothes for which they wish to avail the Laundry service.
If the Resident/s gives for Laundry any clothes which emits/discharges colour which in turn soils the clothes of other residents, upon the occurrence of such an event the Resident/s whose clothes have emitted/discharged such colour, shall be liable to make good any claims from other Resident/s whose clothes may have got affected by such discharge.
In the event if a Resident/s forget/s to take out pins, safety pins, coins, denomination notes, cheques, receipts, cards, credit or debit cards, paper, cosmetics or any other products or documents from his/her/their clothes before giving it for laundry and such product/s is/are affected, broken, spoilt, crushed, missing, and the like, the Resident/s shall be solely responsible for such loss and shall not in any way demand any compensation in whatsoever form known by whatsoever name from Skyland, nor shall Skyland in anyway whatsoever be liable to compensate the Resident/s or anyone claim on their behalf of under them for such loss.
In the event if a Resident/s forgets to take out pins, safety pins, coins, paper, cosmetics or any other products from their clothes before giving it to for Laundry and such product affects and/or causes any defect to the washing machine and/or any other machine used for Laundry and/or the clothes of other residents or any other item present in the washing machine and/or the machine used for washing, then the Resident/s shall be liable to make good such defect/compensate Skyland for such losses which may be faced by Skyland.
Skyland shall in no manner whatsoever be responsible for any kind of damage or loss which may happen to the clothes which the Resident/s has given for Laundry and/or Ironing.
Standard Turn Around Time (“TAT") as per internal process applicable. The provision of this service is on a best effort basis and subject to including but not limited to provision of the requisite factors such as availability of water, detergent, electricity, manpower and the like.
The Laundry service is a complementary service and availing this service is voluntary and not mandatory.
Common Irons & Ironing boards will be provided upon request of Resident/s subject to availability.

4. Housekeeping & Cleaning

Skyland strives to use only recognised brands for all housekeeping cleaning processes.
All Rooms including bathrooms will be attempted to be cleaned daily by Skylands trained staff adhering to all the norms of high service standards.
Efforts shall be made by Skyland to keep a dedicated housekeeper (“Housekeeper”) in all of Skyland Premises.
Bed Linens will be changed once a week. The Resident/s may contact the dedicated Housekeeper for any extra linen change if required – The extra linen subject to availability will be provided to the Resident/s for their self-service.
Resident/s shall be responsible to ensure that the bed linen and/or the other furniture or any part thereof is/are not stained due to any reason whatsoever. In case of any stain / damage the cost of washing / replacement will be recovered from the Resident/s.
Daily cleaning of corridors & common areas shall be attempted.
During monsoon Resident/s are instructed not to keep his/her/their and/or his/her/their Guest/s wet umbrella/windcheater/raingear to dry in the Common Areas and/or any other part of Skyland Premises apart from the designated areas.
Waste & garbage to be disposed of only in the bins/ baskets provided, keeping in mind the wet waste and dry waste segregation requirement. Bio-Waste if any should be appropriately discarded and disposed off. Resident/s are requested to not litter the Bedroom or common areas. In the event if any Resident/s are found littering any part of the Skyland Premises, without prejudice to the other rights and remedies of Skyland. he/she/they may be charged a fine of upto Rs/ 500/- per such instance.
Incase if in the Resident/s rooms and common areas litter or garbage is found, the Resident/s shall be responsible for cleaning such garbage or litter.
During Monsoon Resident/s, Parents and Guests should ensure that he/she/they has/have wiped cleaned his/her/their legs, shoes, socks before entering or stepping in the Bedrooms or Common Areas.
Resident/s are requested to maintain cleanliness in Bedrooms, Common Area and throughout the said Skyland Premises.

2. Food

Skyland attempts to serve freshly cooked hygienic, wholesome, and nutritious food to keep Resident/s healthy and energetic.
The Resident/s shall be provided Breakfast, Lunch, Dinner, Snacks (hereinafter collectively referred to as “Meals”), which shall be served in a designated place having tables and chairs (“Cafeteria”). The said Meals shall be served at the Cafeteria during fixed time slots (“Meal Time Slots”).
The said Meals are prepared as per the best practice standards by our trained chefs/cooks.
The Resident/s shall subject to availability and upon request of the Resident be served Snacks. Snacks shall be served in controlled portions and shall not be made available or served with Lunch or Dinner. A tentative list of products which subject to availability may be served as Snacks are stated in hereinafter.
Meal Time Slots are Breakfast- 07:30 hrs to 09:30 hrs, Lunch- 12:30 hrs to 14:30 hrs, Dinner- 19:30 hrs to 21:30 hrs. Skyland shall attempt to make available during Meal Time Slots a manager (“Meal Manager”) to manage and ensure good service during the Meal Time Slots.
The Meal Time Slots are subject to change as per mutual convenience of majority of the Resident’s and Skyland. In the event of any discrepancy in regards to the Meal Time Slots, the decision of Skyland shall be final and binding on all.
The Meals shall be offered in a self-service set up wherein Resident/s can choose and eat as much as they wish to (“Buffet”) during the Meal Time Slots. Skyland shall attempt to display 24 hours in advance list of food items that will be served (“Menu”) during the Meal Time Slots and/or weekly Menu shall be showcased/communicated/made available to the Resident/s in advance.
Resident/s may give their suggestions/requests in regards to the Menu. The management team of Skyland Hospitality shall at it’s sole discretion accommodate such suggestions/request made by Residents or anyone on their behalf.
The Resident/s understands that the food is prepared in bulk for all the Residents and any requests for customization whether in regards to taste and/or dishes may or may not be entertained and shall be at the sole discretion of Skyland.
Skyland may at it’s sole discretion and without being obliged to disclose or inform any Resident/s and/or their Parents, either prepare the said Meals inhouse by deploying staff for the same or procure it externally from some vendor of it’s choice either temporary or permanent (“Food Vendor”).
In the event if Skyland appoints any Food Vendor, Skyland may at it’s sole discretion and without being obligated to inform the Resident/s and/or their Parent/s change such Food Vendor from time to time.
Requests for customization of food (“Special Meals”) may be considered in case of sickness/ ailments but shall at the sole discretion of Skyland.
If any Resident/s is/are allergic to any particular fruit, vegetable or any other consumable, they need to inform Skyland in writing about the same along with a Doctors certificate prior to the commencement of this contract.
Skyland shall not be responsible for any contamination in the food stuff not being a result of it’s direct actions. The Resident/s must suo moto enquire and refrain from having foodstuff they are allergic too. The Resident/s are responsible to follow a diet commensurate with their health conditions.
Consumption of food/s stored by the Resident/s and consuming at a later time and/or date resulting in stale food would be at the sole discretion of the Resident/s. In case any Resident/s requests storing of food stuff or stores food to be consumed at a later time and/or date, they shall do so at their sole risk and discretion.
The Resident understands that Meals is a Complimentary and Optional Service and not a compulsion, they may solely at their discretion consume the Meals.
The Resident shall in no way hold Skyland to be liable or responsible for any consequences arising out of the consumption of the said Meals/Special Meals.
For the convenience and odd hours hunger pangs of the Resident/s, a Kitchen Electronics may be provided to Resident/s for making small snacks. The Kitchen Electronics can be used to heat food stuff and/or make such vegetarian food products which can be made using the Kitchen Electronics. However, usage of the Kitchen Electronics shall be solely at the discretion of the Residents and Skyland shall neither be responsible nor liable to compensate or make good for any mishaps / untoward happenings arising out of the usage of such Kitchen Electronics. Resident/s may at their sole discretion and risk use the Kitchen Electronics placed in the Common Kitchen/Cafeteria to prepare small Snacks of their choice.
Resident/s are allowed to bring their own snacks and non-perishable food products (“Personal Snacks”) which are to be strictly stored in the kitchen or the refrigerator, where-ever required.
The Resident/s understand that the Common Kitchen and the Common Fridge are shared and in the event of any damage, degradation, loss, misappropriation of the Personal Snacks, shall not hold Skyland liable in any manner whatsoever.
Skyland shall only on humanitarian grounds and not as a service and without being obligated to, may at it’s sole discretion store the Personal Snacks, the Residents shall be solely responsible for the Personal Snacks.
The Resident/s agree and acknowledge that in the event if any Personal Snacks are/get infested and/or contaminated/decayed/spoilt he/she/they shall not consume or offer the same to anyone for consumption or disposal and if they consume the same or offer the same to someone for consumption or disposal, they shall be solely responsible for any untoward situation arising out of it
The Resident/s, agree to make good any damage or infestation or losses caused to any part of the Skyland Premises, which may arise due to the storage of Personal Snacks.
The Resident/s may choose to order any vegetarian dish/es of their choice (“Ordered Meal”), from a place of their choice during the Permitted Parcel Timings. Cutlery and Crockery for consumption of such Ordered Meal may be provided to the Resident/s upon his/her/their request
All Meals/Special Meals/Ordered Meal/Personal Snacks and other food and beverages are strictly to be consumed in the Common Cafeteria.
Strict action shall be initiated against Resident/s found to be consuming any kind of food outside the Common Cafeteria.

3. Cutlery and Crockery

Resident/s shall during the Meal Time Slots and/or upon their request be provided with plate, quarter plate, bowls, glasses (“Crockery”) and/or spoon, fork, butter knife (“Cutlery”).

Selective Crockery and/or Cutlery will be provided to the Residents and the same has to be strictly kept back in the washing area which may be in the Common Kitchen and/or the cafeteria after each-use to maintain cleanliness.
Resident/s shall be under an obligation to not borrow, steal, misuse or damage the cutlery, crockery, utensils, or white goods provided. Any missing items will be noted by the dedicated Housekeeper and logged-in for action by the Management. Any damage or loss of things/ crockeries / utensils/ white goods belonging to Skyland, the cost of which shall be recovered from the Resident/s or be entitled to be deducted from the deposits.
Resident/s shall not be allowed to carry the Cutlery and/or Crockery out of the Common Kitchen and/or Cafeteria.
Resident/s upon request may subject to availability be provided with Cutlery and/or Crockery for consumption of the said Ordered Meals.
This is a Complimentary Service and Optional service. Resident’s may avail the same at their sole discretion and

4. PARCELS & COURIERS

Resident/s can receive gifts, deliveries, packages etc, (“Parcel") & letters, cards, envelopes, etc (“Couriers”) at his/her/their Skyland Premises at you’re his/her/their own risk.
It is prohibited to get / call for any liquor / cigarettes/ sheesha, tobacco products, vapes, drugs other than prescribed and basic medicines, weapons, arms, ammunitions, combustible, inflammables, explosive material acquired in any manner whatsoever including by way of theft, purchase, rent, lease, borrow, and the like in any of the Skyland Premises.
Skyland shall not be responsible for any of the parcels or contents of the parcel and are not liable to compensate for any sort of misplacement, loss or damages to such Parcels & Couriers.
If required, we shall collect parcels & couriers on your behalf only on written authorisation with details which shall be kept with your Skyland Home’s dedicated housekeeper.
Delivery persons will not be allowed within the Skyland Premises, they will have to deliver the Parcel and/or Courier at the main door of the Skyland Premise.
Ordered Meals will not be allowed post 23:30 Hrs. In case if Resident/s wish/es to call for any deliveries post 23:30 hrs then he/she/they will be required to collect the same from the main gate of the Skyland Premises building compound at their own risk.
Skyland does not open or know the contents of the Parcels and/or Couriers ordered by the Resident/s in the event if any Resident/s order/s any unlawful product he/she/they will keep Skyland indemnified from any consequences arising out of such unlawful package/parcel order/product ordered by him/her/them.
Parcels and Couriers received in the absence of the Resident/s shall be handed over strictly to the addressee or any person duly authorized by the addressee in written an intimation of which has to be provided to Skyland in writing.
In the event if Resident/s away from his/her/their Skyland Premises for reasons including but not limited to short tours, vacation, etc and due to return to Skyland Premises, and during such time a Parcel and/or Courier is received by Skyland on behalf of the Resident/s, upon the occurrence of such an event, Skyland may without being obligated to hold and store the Parcel and/or Courier for a period of upto 30 days.
In the event if a Parcel or Courier is received post the completion of the Resident/s stay contract with Skyland or post the Resident/s have/have permanently departed the Skyland Premises, then the Resident/s shall be liable to collect the Parcel or Courier from Skylands office or such place as instructed by Skyland within a week of the receipt of the Parcel and/or Courier, failing which Skyland shall be at the liberty to dispose of such Parcel and/or Courier in the manner it deems fit.
Skyland shall at no point of time whensoever and for any reason whatsoever neither be held liable for the contents of the Parcel and/or Courier nor be held liable or responsible for any damage to the Parcel and/or Courier.
The Resident/s shall always keep indemnified Skyland from any consequences arising out of the Resident/s ordering, receiving, borrowing, leasing, being in possession of including but not limited to any illegal material, product, drug, or whatsoever.
This is a Complimentary and Optional Service.

5. GUEST POLICY

Any visitor, friend, relative, acquaintance, Parents, sibling and/or any person claiming to know the Resident/s and/or the Resident/s family and having to come to meet the Resident/s in the Skyland Premises shall be deemed to be the guest of Resident/s (“Guest”).
The Resident/s understand and agree that no Guests are allowed within the Skyland Premises especially the Bedrooms.
The Resident/s shall not invite and/or admit any Guests whether male or female to or within the Skyland Premises save and except with the prior written consent from the Management.
The Resident shall ensure that any Guest entering upon the Skyland Premises shall have to furnish their valid Govt. Id/address Proofs like Aadahar Card, Driving Licence, Voters Id, Passport, etc prior to entering the Skyland Premises and post procuring written consent from Skyland, which Skyland shall be at the liberty to reject at it’s sole discretion without citing any reason whatsoever.
The movement of the Guest/s shall be limited to the common lobby only and no Guest shall be allowed in the Bedroom. Only Parents/Guardians shall be allowed to enter the Common Areas subject to written consent from Skyland’s Management.
The Resident/s is/are aware and understands that Skyland may at it’s sole discretion and without citing a reason may refrain from granting it’s verbal or written consent to allow any Guest whosoever beyond the common Lobby and/or into the said Premises.
Any Guest entering upon the Skyland Premises without the prior written consent of Skyland shall be deemed to be a trespasser and such act of trespassing shall be appropriately dealt with as provided in law.

6. FURNITURE

All the moveable and immoveable items, products, goods which may be in the said Skyland Premises shall at all times be deemed to be owned by Skyland, irrespective of it being leased to, purchased by, rented by, acquired by, borrowed by, donated to, etc Skyland and the same is referred to as (“Furniture”).
Save and except the said Belongings, everything else which is present in the Skyland Premises shall be deemed to be included in the definition of Furniture.
As a routine process & system, all the Furniture will be checked daily by the housekeeping cleaning schedule.
For any issues/ concerns, Resident/s are required to immediately inform the dedicated Housekeeper for addressing the same in-time.
Electrical appliances above 5 AMPS shall not be allowed. However, hair straighteners, blow-dryers, trimmers, shavers, are allowed.
Since all the Furniture/s have been placed very strategically within the Skyland Premises, no resident shall be allowed to move any Furniture which has been placed within the Skyland Premises, may that be in the Bedroom or in the Common Areas.
In the event if any moveable Furniture of Skyland is moved from it’s original/strategic place without the written permission of Skyland, such moveable Furniture has to be forthwith returned to the original/strategic place, failing which a penalty of Rs. 1000/- per person per day shall be charged to all the Resident/s residing therein.
Notwithstanding anything stated herein, the Resident/s can in writing along with picture request Skyland to move a certain moveable Furniture for their convenience. Skyland without being obliged to may at it’s sole discretion and without citing a reason accept or reject such requests.
The Resident/s shall be solely responsible for the keeping in their safe custody the keys/key cards which for the period of stay and subsistence of his/her/their respective contracts with Skyland, has been/shall be assigned to him/her/them by Skyland for interalia the lockers, Room, Cupboards, etc. In the event if the Resident/s loses any or all of the keys which have been assigned/temporarily given to him/her/them, then the Resident/s shall be liable to pay Skyland the penalty as decided by Skyland from time to time along with the fees for replacement of the lost key/s as per Skyland Living policies.
All Resident/s are required to maintain and take proper care of the interalia Skyland Premises, Furniture, Kitchen Electronics, Common Fridge and the like. Resident/s will be charged for any damages caused to any of them.

7. MEDICAL ASSISTANCE

The objective of this assistance is to cater to your basic medical needs. This assistance is neither absolute nor a replacement to professional medical aid but merely as stop gap arrangement until the Resident/s receive the help they require.
First aid kit is available at all Skyland Premises – Replenishment of the kit will be shall be attempted to be done timely.
Skyland shall attempt to arrange a doctor on call to attend to the Resident/s with first aid and treatment for common ailments. All charges/ fees to be paid by the resident directly to the medical and/or para medical professional (“Doctor”). In case of absence of Doctor, Skyland shall try to connect you with other medical support.
For more info on specific treatments, there are hospitals & laboratories nearby details of which can be obtained by requesting Skyland.
Resident/s suffering from any contagious diseases will not be allowed to stay in the premises. It is responsibility of the Resident/s to disclose the details of such contagious disease especially in the event of the Resident/s being affected with any disease which is of a transmissible nature.
No Resident/s whosoever and irrespective of the nature of their education and/or profession should try to be a doctor to the other Resident/s except for basic first aid. In the event if any loss of life or limb happens due to any Resident/s attempting to be a doctor or carry out any medical experiment/practice/activity on any other Resident/s, such Resident/s shall be solely responsible for his/her/their act and shall keep indemnified Skyland, from any untoward situation arising out of such unnecessary and uncalled for medical assistance.

8. SECURITY & SAFETY PROTOCOL

Save and except the Lavatory and the Bedroom all other areas of the Skyland Premises are under CCTV surveillance. The objective of the surveillance is to offer a safe and secure environment and the strive is always to do so without breaking the Resident/s privacy.
Entry and exit of Resident/s will have Bio- Metric and/ or facial recognition access at all points and is mandatory. Not abiding by the mandate shall invite strict disciplinary action.
Guests of Resident/s shall not be allowed to enter the premises including common areas without prior written permission from Skyland Living.
The Resident/s and their Guests shall not carry any kind of dangerous weapons like knifes, swiss-knifes, guns, air gun and/or any other product which can may result in any way to be a threat and/or cause damage in any way including but not limited to life and limb of any living being or any of Skyland
If any of the residents/guests are found to be in possession of any such dangerous weapon, the same shall be forthwith confiscated and a warning shall be issued to such resident and the guardian of such resident shall be forthwith informed about the same.
In the event if a resident/guest is aware or appraised of the fact that some other resident/guest is in possession of any such dangerous weapon, he/she shall be duty bound to immediately inform the housekeeping staff. If such resident fails to inform the house keeping staff, appropriate action shall be initiated against such resident as well.
Dedicated Housekeepers are also for the Resident/s safety, and it will be their duty to inform Skyland about any action/s contrary to the policy of Skyland.
Police verification of all the Resident/s will be compulsory without exception. Skyland shall without being obligated to offer all possible help to the residents for the same so that they do not suffer any major inconveniences.
In the event if any Resident/s is found to be in possession of banned substances including but not limited to drugs, weapons, amphetamines, beta-2 agonists, ephedrine, pseudoephedrine, fencamfamine, cocaine, methamphetamines, mesocarb, items prohibited by the Narcotic Drugs and Psychotropic substances Act and/or any other governing statute and the like, such Resident/s along with the substance shall be forthwith reported to the competent authority and necessary action shall be initiated against such student. Upon the occurrence of such event no refund of any monies paid by, for the Resident/s shall be issued.
If a Resident/s is/are found to be consuming banned substance, drugs, cigarettes, alcohol, and the like within the premises, such Resident/s shall be forthwith expelled. No refund whatsoever shall be given upon the occurrence of such an event

9. ADMINISTRATION

Biometrics is mandatory for all Resident/s at all entry & exit points. The records only on request will be shared with Parents /Guardians through email and/or any competent authority upon requesting Skyland in writing. The same shall be intimated to the Parents/Guardians of the Resident/s.
Guests shall not be allowed at Skyland Living Homes from 20: 00 hrs to 10:00 hrs.
Guests are restricted and not allowed inside the premises.
Skyland cares about the health of the Resident/s; thus Skyland do not allow any kind of drugs/ alcohol/ smoking in the premises and have zero tolerance for the same.
No pets are allowed in any of the Skyland Premises.
Skyland expects all Resident/s to follow the Terms, acknowledged and signed by the Resident/s and or their Parents/Guardians at the time of admission.
Skyland shall try to maintain harmony within the Residents and encourages a healthy community living.
Disciplinary action for misconduct, misbehaviour, disobedience etc. will be 2 Yellow Flags (two warnings) and the third such incident will result in termination from the Skyland Premises without any refund of fees.
Drugs, Alcohol, Smoking and Ragging (Physical & Verbal), Abuse (Physical & Verbal) will not be tolerated at any cost and such residents will have to vacate the Skyland Premises immediately within 24 hrs of bringing it to their notice with no refund of any kind, with prior opportunity of being heard and on termination of their permission to reside.
All incidents shall be documented in the log/ incident register and/ or an email or via whatsapp message sent to all concerned.
Skyland shall always try to help the Resident/s for any concerns and counselling to make your stay comfortable.
Resident/s are required to hand-over the original/all set of keys and take their belongings before permanently leaving the Skyland Premises. Skyland will not be liable to take care of any such left over belongings nor answerable for the same.
Resident/s are required to hand over the keys and take their valuable belongings with them, especially those which are of monetary or emotional value to the resident when they go for any kind of vacation or leave the Skyland Premises for a duration of more than 2 days.
Skyland shall always reserve the final right and say on all matters related to the rules/ regulations/ policies / Terms whether explicitly mentioned or otherwise and the decision of Skyland shall be final and binding on all Resident/s without any claims or recourse to the management.
Disturbance to neighbours/ Society/ other Resident/s will not be tolerated like playing loud music’ talking loudly in the common areas at odd hours. etc.
Skyland will not be liable for any accidents or mis-happenings that occur within the Skyland Premises especially those which may be caused due to the negligence/fault of the resident.
Resident/s are strictly prohibited from entering any Bedrooms other than the one allotted to them after 12:30 am.

10. COMMUNICATION WITH STAFF

Skyland requests the Resident/s to maintain a kind, courteous and respectable behaviour while engaging with its staff.
Skyland strictly adheres to anti-bribery practices and does not encourage the Resident/s to engage with the staff for purposes other than that which follows with the ambit of availing the services provided by Skyland.
Resident/s and the respective staff shall be personally liable for engaging beyond the ambit of services provided by Skyland.

11.ADMISSION & FEES PAYMENT

Admission is open for full-time/part time students and other working professionals. Preferences will be given to outstation students.
At the time of admission, the following documents of the Resident/s will have to be submitted: (a.) Proof of Residence (b.) Medical Certificate (c.) 3 Passport Size Photos (d.) AADHAAR Card and PAN card and Passport (if any). (e.) 2nd Dose Covid Vaccine Certificate.
All Fees are non-refundable and valid for a period of 11 months only e.g. if starting from 1st July 2023 then will be ending on 31st May 2024 (“Operating Period”). This may be suitably updated from time to time. The period during which Skyland Premises will remain closed shall be hereinafter referred to as “Vacation Period”.
Fees need to be paid in full on or before admission in the manner mentioned by Skyland.
The premises will be available to the Resident/s for an academic period of 11 months only, post which the Resident/s who do not wish to renew their contract with Skyland (“Non- Renewal Residents”) will have to vacate the Skyland Premises along with all their belongings on or before the last day of the Operating Period.
Residents who wish to renew their contract with Skyland in order to continue to reside in the same or any other Skyland Premises (“Renewal Residents”) can continue to use the Skyland Premises during the Vacation Period strictly to keep their Belongings (at their sole risk) but will neither be allowed to stay nor be rendered any services during the time until the next academic year commences.
Skyland shall neither be responsible nor will they be liable to compensate or make good any damage to the belongings of Renewal Residents which they may have kept/stored in the Skyland Premises during the Vacation Period.
Skyland uses the Vacation Period of one month for deep cleaning and refurbishments of the Skyland Premises wherever necessary. Hence if Renewal Residents wish to continue their stay even after the academic year ends, they will have to contact the Skyland at least 2 months prior to such Vacation Period to check for possibilities of stay and additional charges for the same may apply.
The fees for the following years Operating Period will be subject to 5% Y-o-Y escalation or as may be decided by Skyland from time to time.
Renewals for next Operating Period to be done by making a non-refundable booking payment of INR 51,000/- atleast 2 months prior to the commencement of the next Operating Period e.g. If Operating Period commences on 1st July 2024 then fees have to be paid on or before the1st May 2024.
Fees are subject to change from time to time at the sole discretion of Skyland.

12. BILLING & ACCOUNTS

All annual package fees and charges must be paid in advance to Skyland.
Ask for authorised receipts for all payments made.
For all billing and receipt issues contact the Skyland office between 10:00am to 5:00pm on +91 9137 612 126
Skyland will not entertain queries and request with regards to the accounts of the utilisation of the amount collected from the residents.

13. ADDRESS

The Resident/s shall not use the address of Skyland Premises anywhere as an address proof for their Residence/s or for Aadhar Card or PAN Card or any other government identities. This address may only used for communication purposes

14. SAVE ENVIRONMENT

Resident/s are expected to make efficient use of electricity, water and other resources which have been made available to them.
Skyland’s dedicated Housekeeper is authorized to manage efficient use of electricity and water as per company policy of contributing to save the environment but not at the expense of any inconvenience to the Resident/s.
Resident/s should ensure that they have switched off lights, fans, air conditioning units and other electronics before leaving the room.
Together with the Resident/s cooperation Skyland can make a small contribution towards a greener and healthier world.

15. DISPUTE RESOLUTION

Skyland shall not be involved in any disputes that may arise between Resident/s.
For, any dispute between Skyland and the Resident/s efforts shall be made to resolve the same amicably.
Any disputes arising between Skyland and the Resident/s and/or anyone claiming under or on behalf of the Resident/s shall be subject to Arbitration (“Arbitration”) as per the Arbitration and Conciliation Act, 1996. The Arbitration shall be conducted in Mumbai and a Sole Arbitrator shall be appointed by Skyland. The Sole Arbitrator shall be an Advocate enrolled with the State Bar Council of Maharashtra and Goa, practising in Bombay High Court and having a minimum of 10 years of experience in law. The language of Arbitration shall be English. The cost of the Arbitration shall be borne jointly by both the parties. The decision of the Sole Arbitrator shall be final and binding on both the Parties.
The Hon’ble Courts of Mumbai shall have exclusive jurisdiction pertaining to any legal disputes between Skyland and the Resident/s, their Parents/ Guardians, Guests, representatives and the like.
The Resident/s shall at all times indemnify Skyland for any damages / losses suffered by Skyland on account of any action or deed litigation initiated by or on behalf or under the instructions or the Resident/s.

Terms and Conditions